1. Introduction

This Privacy Policy ("Policy") outlines how Bright Cleaning NZ Limited ("we", "us", "our", or "the Company") collects, uses, stores, discloses, and protects the personal information of our customers ("you", "your", or "the client"). This Policy applies to all clients who engage our cleaning services, including but not limited to commercial cleaning, residential cleaning, window cleaning, supply management, floor scrub, strip and polish, and carpet cleaning.

This Policy is governed by the laws of New Zealand, including the Privacy Act 2020, Fair Trading Act 1986, and Consumer Guarantees Act 1993.

By using our services or engaging with us in any manner, you accept and agree to the terms set forth in this Privacy Policy.

2. Collection of Personal Information

We may collect personal information in the following ways:

When you engage or inquire about our cleaning services. When you communicate with us via email, phone, social media, website forms, or in person. When you make a payment or request an invoice. When you participate in surveys, offers, or promotional campaigns.

Information we may collect includes:

Full name and contact details (e.g., phone number, email address, physical address). Billing and payment information. Property access instructions or security codes (when provided).Service preferences or feedback. Records of communications and service history. We only collect information that is necessary for the provision and administration of our services.

3. Use of Personal Information

Bright Cleaning NZ Limited uses your personal information to: Deliver and manage our cleaning and related services. Communicate with you regarding bookings, appointments, changes, or service feedback. Process payments and provide invoices or receipts. Conduct internal record-keeping, reporting, and service improvement. Fulfil legal, tax, or regulatory obligations. We do not use your information for unrelated purposes without your explicit consent.

4. Storage and Protection of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include: Secure data storage systems with limited access. Password-protected administrative systems. Regular data reviews and security procedures.

Despite these precautions, no system is completely secure. By using our services, you acknowledge and accept the inherent risk of transmitting data electronically.

5. Disclosure of Personal Information

We may disclose your personal information to: Employees, contractors, and subcontractors for operational purposes. Payment processors and financial institutions. Legal, tax, or professional advisors. Government agencies or law enforcement when required by law. We will not sell, lease, or otherwise share your information with third parties for marketing purposes.

6. Customer Responsibilities and Reporting
6.1 Timeframe to Report Service Issues
If you have concerns regarding damage, quality of work, or any other service-related issues, you must notify Bright Cleaning NZ Limited in writing (email or letter) within five (5) working days of the job’s completion.

6.2 Waiver of Liability for Late Reports
Failure to notify us of concerns within five working days constitutes your acceptance that the service was completed satisfactorily. In such cases, Bright Cleaning NZ Limited will not be held liable for any damages, defects, or issues raised after this reporting period.

7. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details listed in Section 12. We may request verification of identity before processing your request.

8. Data Retention

We retain your personal information for as long as required to: Deliver our services, Meet our legal and contractual obligations, Resolve disputes, Enforce our agreements.

Once your personal information is no longer needed, it will be securely deleted or anonymised.

9. Electronic Communications and Marketing

By using our services or subscribing to our communications, you consent to receiving emails or messages from us regarding:

Service confirmations or changes, Invoices and payment reminders, Promotions and updates.

You may opt out of promotional communications at any time by contacting us or clicking the "unsubscribe" link in our emails. All communications are compliant with the Unsolicited Electronic Messages Act 2007.

10. Website, Cookies, and Analytics

If our website uses cookies or analytics tools, these may collect data such as IP addresses, device type, browsing patterns, or preferences. This information is used to: Improve website performance, Monitor traffic and usage patterns, Enhance user experience.

You may disable cookies via your browser, though some features may not function correctly.

11. Third-Party Services and Links

Our website or services may include links to third-party platforms (such as payment processors). Bright Cleaning NZ Limited is not responsible for the privacy practices or content of third-party websites. You are encouraged to review their policies independently.

12. Contact Details

If you have questions, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact:

Bright Cleaning NZ Limited
Email: [email protected]
Phone: 020 4065 5545

Address: Auckland, New Zealand

13. Changes to This Privacy Policy

We reserve the right to modify this Policy at any time. When material changes are made, we will notify you via email or through our website. Continued use of our services constitutes your agreement to the updated Policy.

Effective Date: 16 July 2024