Effective Date: 16 December 2016
Last Updated: 16 January 2026

PART A: PRIVACY POLICY

1. Introduction

This Privacy Policy ("Policy") outlines how Bright Cleaning NZ Limited ("we", "us", "our", or "the Company") collects, uses, stores, discloses, and protects personal information obtained from our customers ("you", "your", or "the client"). This Policy applies to all individuals and entities who engage our services, including but not limited to commercial cleaning, residential cleaning, window cleaning, supply management, floor scrub, strip and polish, and carpet cleaning services.

This Policy is governed by and must be interpreted in accordance with the laws of New Zealand, including but not limited to the Privacy Act 2020, Fair Trading Act 1986, Consumer Guarantees Act 1993, and any other applicable legislation.

By engaging our services, communicating with us, or otherwise providing personal information to us, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

2. Collection of Personal Information

We may collect personal information directly from you or indirectly through lawful means in the course of providing our services. This includes, but is not limited to, information collected when:

You enquire about or engage our cleaning services;

You communicate with us via telephone, email, website forms, social media, or in person;

You request quotations, make payments, or receive invoices;

You provide access details to premises;

You submit feedback, complaints, or service reviews;

You participate in promotions, surveys, or marketing campaigns.

Personal information collected may include:

Full name and business name (if applicable);

Physical address and service location;

Phone number and email address;

Billing and payment information;

Property access instructions, alarm codes, or security details (where voluntarily provided);

Service preferences, job notes, photographs of work areas (before and/or after services);

Records of communications and service history.

We only collect personal information that is reasonably necessary for the provision, administration, and improvement of our services.

3. Use of Personal Information

We may use your personal information for the following purposes:

Providing, managing, and delivering cleaning and related services;

Communicating with you regarding bookings, scheduling, service changes, or follow-ups;

Processing payments, issuing invoices, and managing accounts;

Responding to enquiries, complaints, or service issues;

Internal administration, quality control, training, and service improvement;

Complying with legal, regulatory, taxation, or insurance obligations;

Protecting our legal rights and enforcing contractual agreements.

We will not use your personal information for any purpose unrelated to our services without your consent, unless required or permitted by law.

4. Storage and Protection of Personal Information

We take reasonable and appropriate steps to safeguard your personal information against misuse, loss, unauthorised access, modification, or disclosure. These measures may include:

Secure electronic data storage systems;

Restricted access to personal information;

Password-protected devices and administrative systems;

Regular reviews of data handling practices.

While we take all reasonable precautions, you acknowledge that no method of data transmission or storage is entirely secure. To the extent permitted by law, we do not warrant the absolute security of your information.

5. Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary, including:

Employees, contractors, and subcontractors engaged in providing services;

Payment processors and financial institutions;

Professional advisors such as accountants, insurers, or legal advisors;

Government agencies or regulatory bodies where required by law.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Customer Responsibilities and Reporting

6.1 Reporting of Service Issues

You are required to inspect all work completed by Bright Cleaning NZ Limited promptly upon completion.

If you have any concerns regarding workmanship, quality of service, damage, or loss, you must notify us in writing within five (5) working days of the completion of the service.

6.2 Waiver of Liability for Late Notification

If no written notification is received within five (5) working days, the service will be deemed to have been completed satisfactorily and accepted by you. To the fullest extent permitted by law, Bright Cleaning NZ Limited shall not be liable for any claims, damages, losses, or defects raised after this period.

7. Access and Correction of Personal Information

You have the right to request access to, or correction of, the personal information we hold about you, in accordance with the Privacy Act 2020. Requests must be made in writing and may require identity verification.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide services;

Meet legal, accounting, or contractual obligations;

Resolve disputes;

Enforce agreements.

When information is no longer required, it will be securely deleted or anonymised.

9. Electronic Communications and Marketing

By engaging our services, you consent to receiving service-related communications including confirmations, reminders, invoices, and notices.

Marketing communications will comply with the Unsolicited Electronic Messages Act 2007. You may opt out of promotional communications at any time.

10. Website, Cookies, and Analytics

Our website may use cookies or analytics tools to collect non-identifiable information such as IP address, device type, and browsing behaviour to improve functionality and user experience. You may disable cookies through your browser settings.

11. Third-Party Services and Links

Our website or services may link to third-party platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

12. Contact Details

For questions, requests, or complaints relating to privacy matters:

Bright Cleaning NZ Limited
Email: info@brightcleaningnz.com
Phone: 020 4065 5545
Location: Auckland, New Zealand

13. Changes to This Privacy Policy

We reserve the right to amend this Policy at any time. Updated versions will be published on our website or provided upon request. Continued use of our services constitutes acceptance of the revised Policy.

PART B: TERMS AND CONDITIONS OF SERVICE

14. General

These Terms and Conditions govern all services provided by Bright Cleaning NZ Limited. By engaging our services, you agree to be bound by these Terms.

15. Scope of Services

We provide cleaning services including, but not limited to:

Commercial cleaning

Residential cleaning

Window cleaning

Supply management

Floor scrub, strip and polish

Carpet cleaning

The scope of services will be as agreed in writing or confirmed verbally prior to commencement.

16. Access and Safety

You agree to provide safe, reasonable, and lawful access to the premises. We are not responsible for delays or incomplete services caused by restricted access, unsafe conditions, or undisclosed hazards.

17. Payment Terms

Invoices are payable within the timeframe stated. Late payments may incur interest and recovery costs. We reserve the right to suspend services for overdue accounts.

18. Damage and Liability

While reasonable care is taken, we are not liable for:

Pre-existing damage;

Normal wear and tear;

Damage caused by faulty fixtures, fittings, or materials;

Losses arising from incorrect client instructions or failure to disclose risks.

Liability is limited to re-performing the service or refunding the service fee, to the extent permitted by law.

19. Cancellations

Cancellations must be notified at least 24 hours in advance. Late cancellations may incur a fee.

20. Governing Law

These Terms and this Policy are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

By engaging Bright Cleaning NZ Limited, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.